Platform Overview

Every tool your team needs,
built into one platform

From the floor to the back office — AppyServe covers the full operation so your team isn't juggling five different tools.

Front of House

Run the floor without friction

Every table, every order, every guest — visible at a glance. AppyServe's floor tools keep service moving whether you're running 8 tables or 80.

Live Floor Map

A drag-and-drop floor editor lets you build your exact layout. During service, every table shows status, party size, elapsed time, and running total at a glance.

Table Turn Timing

Tables automatically color-code when a party is approaching or over their historical turn benchmark — so you know where to focus without hovering.

  • Warm color when 75% of benchmark elapsed
  • Alert pulse when over benchmark
  • Per-server turn analytics in BOH

Counter / QSR Mode

Switch any location to counter-service mode — ordered queue with customer name, status badges, and an order-ready alert overlay with a two-tone audio cue.

Kitchen Display (KDS)

Fired items route to a kitchen display organized by ticket. Bump items to "Ready" and trigger the order-ready alert to the front without a printer or shouting.

Speed Screen

In counter mode, the top 12 items by order frequency float above the menu grid — one tap to add the most common items without scrolling.

Section Assignments

Assign tables to servers by section. Servers only see their own tables during service; managers see the full floor with section overlays.

Server Intelligence

Coaching baked into every shift

Most POS systems only show managers what's happening. AppyServe gives servers their own performance dashboard and motivates better service without a mandate.

Server Performance Dashboard

Every server sees their own avg ticket, upsell rate, void rate, and comp rate — compared against the location benchmark. Managers get a sortable coaching view across all servers.

  • Benchmarks update in real time as the shift progresses
  • Servers see rank without seeing everyone's dollar amounts
  • Weekly trend line visible to managers
Sarah M. · Tonight · 7:12 PM
Avg Ticket vs Location$54.20 +$6.80
Upsell Rate
62%
Void Rate0.0% Clean
Tonight's Rank#1 of 4 servers
T6: dessert window open - avg +$14 ticket lift

Shift Badges & Gamification

Servers earn badges at the end of each shift based on performance: Zero Voids, No Comps, Top Upseller, Big Ticket, Volume Leader, and the coveted Perfect Shift.

Upsell Intelligence

A co-occurrence engine analyzes order history to surface "Guests also order" suggestions on the ticket — automatically improving as more orders flow through.

My Shift View

Every staff member gets a personal shift view: their own stats vs. location average, earned badges, clock status, and assigned tasks. Scheduling workflows live in AppyShift.

Pricing & Revenue

More revenue from every shift

Dynamic pricing rules, coupons, and branded ordering tools help capture revenue you'd otherwise leave on the table.

Happy Hour & Price Rules

Set rules by day, time window, category, and discount type. Rules activate automatically — no staff remembering what's on special. Multiple rules can be scheduled and stacked cleanly.

  • Percentage off, flat amount, or fixed price
  • Scoped to specific menu categories
  • Countdown timer visible on the BOH dashboard

Coupon Engine

Create and manage coupon codes with full conditions: percent or dollar off, category-scoped, minimum order, max redemptions. Applied at checkout with one tap.

Online Ordering Portal

A branded ordering page for pickup, delivery, or dine-in workflows. Supports loyalty lookup, modifier selection, promo codes, and accent-color styling.

Tip Management

Configurable tip prompts (percent or custom), tip pooling by role, and per-shift tip summaries for payroll. Four pooling models with compliant distribution math.

Split Payments & Check Management

Split checks by seat, item, or percentage. Merge checks across tables. Reopen a closed check with manager PIN. Full audit trail on every transaction.

Receipt Reprint

Reprint any closed receipt from the BOH Sales report with one tap — no hunting through paper or asking the guest to wait while you find the ticket.

Guest Experience

Know your regulars before they sit down

Guest profiles, loyalty tiers, and milestone recognition built directly into the POS — no third-party CRM required.

Loyalty & Tiered Rewards

Guests earn points automatically with every payment. Silver, Gold, and Platinum tiers with configurable thresholds and redemption rates. Points apply at checkout with a phone lookup — no app required for the guest.

  • Configurable earning rate and redemption cap per tier
  • Points awarded or voided on payment capture/void
  • Works in-person and through the online ordering portal
Maria Chen · Gold Member · 25 visits
Lifetime Spend$1,840
Last Visit3 days ago
To Platinum
920 pts
DietaryGluten-free · no pork
Preferred ServerSarah M.

Guest Profiles

Every guest has a profile: visit count, lifetime spend, loyalty tier, allergen notes, and custom fields. Staff see the full picture from the table detail panel.

Milestone Recognition

Automatic banners at the POS alert staff to first visits, milestone visit counts (5, 10, 25, 50, 100), birthday months, and VIP spenders not yet enrolled in loyalty.

Reservations & Guest Lookup

Seat guests from a reservation and their profile loads automatically. Walk-ins are looked up by phone or name. Allergen and preference notes surface immediately.

Operations & Labor

Run a tighter operation, not a tighter schedule

Labor is your biggest controllable cost. AppyServe gives managers sales, clock, and forecast signals so labor decisions are based on current shift data instead of gut feel.

Labor Forecasting

Weighted trailing-average forecasts project revenue by daypart and give managers a practical target for labor planning and prep decisions.

Smart Cut List

When labor is running high, manager-facing labor signals help compare hours, roles, and coverage before making an early-cut decision.

Pre-Shift Prep List

Scale today's historical product mix against the revenue forecast to generate a per-station prep list — projected item counts with mix % so your kitchen knows what to build.

Prime Cost Widget

7-day rolling food cost % + labor % = prime cost, displayed as a ring chart on the BOH dashboard with good / warning / danger thresholds against your target.

Restaurant Health Score

A 9-component weighted index — labor cost, food cost, void rate, OT compliance, revenue trend, and more — scores your operation A–F with a per-component breakdown.

Clock Records & Payroll Exports

AppyServe tracks clock records for labor reporting and payroll tip exports. Scheduling, swaps, and time-off workflows are handled through AppyShift.

Management & Security

Control, visibility, and accountability

Manager approvals, PIN-gated actions, and a full audit trail give operators control over sensitive decisions without slowing down service.

Staff Access Controls

Owners can keep sensitive actions limited to approved staff, with clear permissions for managers, supervisors, and front-line teams.

PIN Re-prompt

Sensitive actions — voids, comps, drawer open, check merge, check reopen — require a manager PIN re-prompt regardless of who is signed in. Every prompt is logged.

Full Audit Log

Every sensitive event — void, comp, drawer open, PIN re-auth, check merge — is logged with timestamp, user, and context. Filterable and CSV-exportable from BOH.

Fraud & Exception Detection

AppyServe surfaces high void, comp, and exception patterns for manager review, with drill-down detail so operators can investigate before drawing conclusions.

Cash Drawer Accountability

Opening bank, paid-in/out, closing count, and over/short variance are tracked per shift with PIN-required actions and review-ready cash reports.

Estimated Pour Cost

For bar items, estimate pour cost % from configured item costs and sales, then compare it with a benchmark. Actual over-pour variance requires inventory counts or bar audits.

Ready to see it all live?

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